User Guide
Frequently-Asked Questions
How do you protect my data?
We take security and privacy very seriously, and we are confident in our technical and administrative safeguards to ensure your data remains protected.

Although we are a Canadian-based company, we follow the guidelines put forward by both the Personal Information Protection and Electronic Documents Act (PIPEDA) here in Canada and the Health Insurance Portability and Accountability Act (HIPAA) in the US.

We have implemented actions to ensure the security and privacy of your data which include, but are not limited to:
  • transmission of data through a Secure Socket Layer and user authentication using a token-based system and encrypted credentials
  • encryption of all data in transit and at rest
  • policies and procedures designed to ensure system administrative safeguards are in place with appropriate management oversight and access controls
  • regular cadence of security and compliance audits against all servers
  • backing up all data daily off-site through an encrypted channel
  • adoption of a written set of privacy procedures and designation of a privacy officer to be responsible for developing and implementing all required policies and procedures
  • restriction of access to electronic protected health information (EPHI) through clear identification of employees or classes of employees who have a need for it to complete their job function
  • storage of all data in electronic format on Amazon Web Services (AWS) secure servers, protected by firewall and multiple layers of operational and physical security to ensure the integrity and safety of data

If you have any concerns, please feel free to reach out to the Privacy Officer.

Can I track things other than pain (e.g. sleep, mood, fatigue)?
Given the flexibility within Manage My Pain, you can track anything else you wish.

The best way to do this is to add custom values to the "Other Associated Symptoms" section of a pain record.

For example, if you wish to track various moods, add custom values to the "Other Associated Symptoms" section such as: Mood (anxious), Mood (apathetic), Mood (happy), Mood (down)

When you record your pain, you can then select the value that best captures your mood.
How can I export my data?
To export your data, you will need to generate a report. We strongly recommend creating an account first, as the resulting reports are far more comprehensive and easier to read.

We currently do not offer the ability to export your data to CSV or any other similar raw format.
Do you integrate with wearables and other trackers?
We currently do not integrate with wearable or any other trackers. However, this may change in the future, so keep checking!
Can I add supplements to My Profile?
Most ingredients in supplements can be added as a Medication. For example, you can add "Vitamin B1 / thiamine" to your profile. If you don't find an ingredient you're looking for, drop us a line.
How do I add a record in the past?
To add a record on a previous date, just click the word "right now" in the question, "How is your pain right now?". Similarly, if you are trying to add a daily reflection on another date, just click the underlined word in the question.
How can we help?
Drop us a line if you can't find what you need in the User Guide or FAQ.
Ryerson Biomedical Zone
7th Floor, 209 Victoria Street,
Toronto, Ontario, Canada. M5B 1T8